Privacy Policy

Mathur Media ("we", "us", "our") operates mathur.media (the "Website") and provides digital marketing education and agency services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Website or enroll in our programs. By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our services.

1.1 Information You Provide

• Contact & Enrollment Forms: Full name, email address, phone number, city, course interest, current status, and any message you submit.
• Payment Information: When you purchase a course, payment is processed through third-party payment gateways (Razorpay, PayU, or similar). We do not store your card or banking details on our servers.
• Communication: Emails, WhatsApp messages, or any other correspondence you send to us.
• Newsletter Subscription: Email address when you subscribe to our newsletter.

1.2 Information Collected Automatically

• Log Data: IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, and other diagnostic data.
• Cookies: We use cookies and similar tracking technologies to track activity on our Website. See our Cookie Policy for details.
• Usage Data: Information about how you interact with our Website, including pages viewed, links clicked, and search queries.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process enrollment registrations and course purchases.
• To contact you regarding your inquiry, enrollment, or support request within 2 business hours.
• To send you course updates, batch schedules, placement information, and important notices.
• To send marketing communications, newsletters, and promotional offers — only with your consent.
• To improve our Website, services, and course content based on your feedback and usage patterns.
• To prevent fraud, ensure security, and comply with legal obligations.
• To analyze Website traffic and user behavior using Google Analytics and similar tools.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our legal basis for collecting and using your personal information is:

• Contract: Processing necessary to fulfill your enrollment or service contract.
• Consent: Where you have given us explicit consent (e.g., newsletter subscription, marketing emails).
• Legitimate Interests: To operate and improve our services, prevent fraud, and communicate with prospects.
• Legal Obligation: Where we are required to comply with applicable law.

4. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Third-party vendors who assist us in operating our Website (hosting, email marketing, payment processing, analytics). They are bound by confidentiality agreements.
• Hiring Partners: With your explicit consent during placement activities, we may share your resume and contact information with our 50+ hiring partner companies.
• Legal Requirements: If required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Enrolled students' data is retained for a minimum of 5 years for certification verification and placement support purposes. Marketing contact data is retained until you unsubscribe or request deletion.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include SSL encryption, secure server infrastructure, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Objection: Object to processing of your data for direct marketing purposes.
• Portability: Request a portable copy of your data in a structured, commonly used format.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email us at info@mathur.media. We will respond within 30 days.

8. Cookies

We use cookies to enhance your experience on our Website. Please refer to our Cookie Policy for detailed information on the types of cookies we use and how to manage them.

9. Third-Party Links

Our Website may contain links to third-party websites, including social media platforms, job portals, and certification providers (Google, Meta, HubSpot). We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Google reCAPTCHA

We use Google reCAPTCHA v3 on our forms to protect against spam and abuse. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@mathur.media.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Website after changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: